Frequently asked questions

2. Enter your phone number and the password that was set when applying for membership

3. Press the "Login" button

2. Click "Forget Password".

3. Enter the phone number you applied for, and enter a new password.

4. Then click "Continue".

5. Enter the OTP received via message.

6. Log in again with the new password.

• You cannot make changes to your bank account yourself.
• If you want to change your bank account Please contact customer service.

• 1. Login SABAI99.
• 2. Click on the three tick sign on the upper right.
• 3. Click change password.
• 4. Enter old password and new password.
• 5. Click Confirm to change password.
• 6. Login again with the new password.

Regular deposit

• 1. You are not using a registered account to transfer funds.
• 2. You transfer money to the wrong account.

Decimal deposit

• 1. You are not using a registered account to transfer funds.
• 2. You transfer the decimal amount that does not match the system specified.
• 3. You didn't make transfer transaction at the specified time (2 minutes).

Deposit via QR Code

• 1. You are not using a registered account to transfer funds.
• 2. You didn't make transfer transaction at the specified time (3 minutes).

If you have any problems, please send the transfer slip to LINE staff to help you check.

You cannot use other people's accounts to deposit.

You are not using a registered account to transfer funds.

• Now Sabai99 supports money transfers via
• - mobile banking
• - internet banking
• - bank counter
• - Auto Pay

If the deposit balance is in the piggy bank and you want to bring money out to play games.

Login sabai99 ➡ click piggy bank ➡ click Merge.

* The amount in free mode will be adjusted to 0, then switch to real money mode.

• 1. Not in the withdrawal conditions, you will not receive Bonus.
• 2. Incorrect bank account information (please contact staff)

Not registered bank account yet

You can choose to receive/not receive the bonus at the bank account linking process.

Bank account registered

- 1. If the balance is less than 10 baht, you can change the bonus receiving settings on the "Deposit" page.

- 2. If the balance is more than 10 baht, the bonus setting cannot be changed.

If the bonus has been received, it cannot be cancelled. You will be able to change the bonus claim settings when the balance is less than 10 baht.

Diamonds are calculated based on 0.2% of the daily turnover balance.

The diamonds can be redeemed for rewards at the Diamond Shop.

• 1. When the balance reaches the condition, click the money icon on the top right.
• 2. Click the exchange button, then click exchange.
• 3. The system will automatically transfer money to your registered account

The level up system will be calculated based on the turnover amount. Each VIP level will receive different benefits, such as level-up bonuses, seasonal bonuses, etc.

You can cancel credits in free mode by pressing "Piggy" and then "Merge".

** Caution! If you cancel, all your free mode credits will be deducted.

• 1. Delete the app and install it again.
• 2. Contact customer service and inform the following information.
• - App version
• - Phone model

• 1. Login Sabai99.
• 2. Press the three-dash symbol in the upper right corner.
• 3. Press "Share".
• 4. Press Facebook.
• The system will open your Facebook page automatically.

• If cannot get on the website or the website was logged, basically, we advise you to set DNS by following the process below:
• 1. Open Network Connections by clicking the start button → Control Panel → Network and Internet →Network and Sharing Center

• 2. Click Change adapter setting.

• 3. Right-click on the Internet that using now, then choose Properties.

• 4. Choose Properties, if the window asks for the password of administrator can put it in.

• 5. Choose Internet Protocol Version 4 (TCP/IPv4), then choose Properties.
• 6. Choose Use the following DNS server addresses and type IP as follows

- Preferred DNS server: 8.8.8.8

- Alternate DNS server: 8.8.4.4

• 7. Once done, select the OK button, then select the Close button.

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• If cannot get on the website or the website was logged, basically, we advise you to set DNS by following the process below:
• 1. Go to System Preferences (Setting) > choose Network

• 2. Select the connected one in the example using Wifi, then select Wifi and press Advanced.

• 3. Then, go to “DNS” press plus button then type DNS Swrvers : as follows
• - In the first row 8.8.8.8
• - Press plus button again, then type 8.8.4.4

• 4. Click ok when you have done.
• 5. Click Apply, then the process is done.

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• If cannot get on the website or the website was logged, basically, we advise you to set DNS by following the process below:
• 1. Open Setting

• 2. Touch at icon “i” at the back of Wifi that you connect.

• 3. Choose “IP Settings” then select “Static”

• 4. Move down at DNS1 Topic, type 8.8.8.8, and at DNS2 type 8.8.4.4

• 5. Press Connect (if the setting is not changed, try to close-Open wifi Again.

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• If cannot get on the website or the website was logged, basically, we advise you to set DNS by following the process below:
• 1. Open Wifi menu in Setting

• 2. Choose 'i' behind Wi-fi that want to connect.

• 3. Choose Configure DNS

• 4. Choose Manual and press Add Server

• 5. Touch Add Server and type 8.8.8.8 at the blank.
• 6. Touch Add Server again and type 8.8.4.4 at the blank.
• 7. Touch Save and go back for completed ( if the setting still not changed, try to close and open Wifi again)

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Diamonds are calculated based on 0.008% of the daily turnover balance.

The diamonds can be redeemed for rewards at the Diamond Shop.